Return Policy

Welcome to TheQMartt’s Return Policy. This document outlines the procedures, guidelines, and conditions for returning products purchased from our store. Please take a moment to read and understand this policy to ensure a smooth return process.

General Guidelines

  1. Return Period: You have 14 days from the date of delivery to initiate a return. Beyond this period, we may not be able to accept returns.
  2. Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Items that are damaged, used, or missing parts may not be eligible for return.
  3. Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required for all returns.

Initiating a Return

  1. Contact Us: To initiate a return, please contact our customer support team at [customer support contact details]. Provide your order number, the reason for the return, and any relevant details.
  2. Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization code.
  3. Packaging: Carefully package the item to be returned, ensuring that it is securely protected to prevent damage during transit.

Return Shipping

  1. Shipping Costs: The cost of return shipping is typically the responsibility of the customer unless the return is due to a mistake on our part (such as sending the wrong item or a defective product).
  2. Tracking: We recommend using a trackable shipping method to ensure your returned item reaches us safely.

Return Inspection and Refund

  1. Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.
  2. Refund Processing: If your return is approved, we will initiate the refund process. Refunds will be processed to your original payment method within 14 business days.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or variant, please initiate a return as outlined above and then place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, as appropriate, and guide you through the necessary steps.

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These may include, but are not limited to, intimate apparel, swimwear, perishable goods, and personalized items.

Changes to Return Policy

We reserve the right to make changes to our Return Policy without prior notice. Any changes will be updated on our website.

Contact Us

If you have any questions or concerns about our Return Policy, please feel free to contact us at [customer support contact details]. Our customer support team is here to assist you.

This Return Policy is effective as of 14th August 2023. Your use of TheQMartt’s services signifies your acceptance of the terms outlined herein.